News

ADSL CANCELLATION & CEASE CHARGES

CANCELLATION AND CEASE CHARGES

BT Wholesale recently announced an increase in the charges applied to order cancellations and connection ceases. As a consequence please note that, from 1st November 2009, ABCnet will charge £66.00 +VAT for order cancellations made prior to the order delivery date. Please also note that ABCnet will apply a cease charge of £22.00 +VAT on all connections ceased from 1st November 2009. This includes ceases that result from migration of connections to an LLU provider.

These charges will apply on all ceases or cancellations completed on or after 1st November 2009. Please advise your customers accordingly.

AUTO SNR TRIAL

We have recently applied to take part in a BT trial in relation to automatic changes of SNR (Signal to Noise Ratio). If our application is successful, from 6th October 2009 an SNR will automatically be reset following an SFI visit that resulted in work being carried out on BT's network. This should enable an expedite to maximise the line speed as quickly as possible, thus giving the best potential outcome and service to the end user.

We are also working with BT to introduce a Customer Controlled SNR change facility, meaning SNR changes may be able to be progressed without the need to log a fault. We will update on both of these measures as and when we have more information.